Terms of Service

These Terms of Service govern the use of the Plato website, applications and services (together, the “Service”) provided by Boldheart GmbH, Joachimstr. 3-4, 10119 Berlin, Germany (“we”, “us”). Plato is a Boldheart venture.

By creating an account, installing the application or otherwise using the Service, you agree to these terms. Deviating or conflicting terms of the user do not apply unless we have expressly agreed to them in writing.

Plato analyses conversations, transcripts and recordings that you provide in order to give you feedback on how you communicate: clarity, persuasion, structure, presence and comparable rhetorical patterns. The Service is a coaching and reflection tool.

Plato does not provide legal, medical, psychological, financial or employment advice, and its output must not be used to evaluate, rank, discipline or make decisions about other people. Feedback is generated with the help of automated systems and may be incomplete or wrong. You remain responsible for what you say and how you act on the feedback.

We continuously develop the Service. Features may be added, changed or removed, provided this is reasonable for you and does not materially reduce the core benefit of a paid plan during a running billing period.

Some functions require an account. You must provide accurate information, keep it up to date, and keep your credentials confidential. You are responsible for all activity carried out through your account.

Accounts are personal and may not be shared. If you use Plato on behalf of an organisation, you confirm that you are authorised to accept these terms for that organisation.

You must be at least 18 years old, or the age of digital majority in your country, to use the Service.

Plato offers a free plan and paid subscription plans. The scope, limits and prices of each plan are shown on our pricing page at the time of purchase. All prices include statutory VAT where applicable.

Paid subscriptions are billed in advance, either monthly or annually, depending on the plan you select, and renew automatically for the same period unless cancelled before the end of the current term.

Payments are processed by our payment service providers. If a payment fails, we may suspend access to paid features until payment is completed.

You can cancel a subscription at any time with effect from the end of the current billing period, either in your account settings or by informing us at hello@boldheart.io. After cancellation you keep access to paid features until the end of the paid period.

If you are a consumer within the European Union, you have a statutory right to withdraw from the contract within fourteen days without giving reasons. Where you expressly ask us to begin providing the digital service during the withdrawal period and acknowledge that you thereby lose your right of withdrawal, that right expires when we begin performance.

Our right to terminate for good cause, for example in the event of serious or repeated breaches of these terms, remains unaffected.

Transcripts, recordings, notes and other material you upload or create in Plato remain yours. You grant us a limited, non-exclusive right to store, process and display this content solely to provide and secure the Service for you.

We do not use your content to train foundation models for third parties. Any use of content for improving Plato beyond providing the Service requires your separate, revocable consent.

You are responsible for having the necessary rights and, where required by law, the consent of other participants before uploading conversations that involve them. Recording laws differ by country; please make sure your use is lawful where you are.

You may not use the Service to break the law, infringe the rights of others, upload malicious code, attempt to gain unauthorised access to our systems, circumvent usage limits, or scrape, resell or systematically extract the Service or its output.

You may not use Plato to surveil, profile or assess individuals without their knowledge, or to make automated decisions with legal or similarly significant effects on a person.

If we have reasonable grounds to believe that your use violates these terms or endangers the Service or other users, we may restrict, suspend or terminate access, in urgent cases without prior notice.

The Service, including software, design, texts, models, prompts, trademarks and documentation, is protected by intellectual property law and remains our property or that of our licensors. You receive a simple, non-transferable, revocable right to use the Service for the duration of your contract and within the scope of these terms.

Feedback and suggestions you send us may be used freely by us to improve the Service without any obligation to you.

We aim for high availability but do not guarantee uninterrupted access. Maintenance, updates, security measures and events beyond our reasonable control may lead to temporary interruptions. Where possible, we announce planned maintenance in advance.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent we have assumed a guarantee.

In cases of slight negligence, we are liable only for breach of an essential contractual obligation, the fulfilment of which makes proper performance of the contract possible in the first place and on the observance of which you may regularly rely. In such cases, liability is limited to the foreseeable damage typical for this type of contract.

Any further liability is excluded. This limitation also applies in favour of our legal representatives, employees and vicarious agents.

We may amend these terms where necessary, for example due to changes in the Service, in our pricing structure or in the legal situation. We will inform you of material changes at least thirty days before they take effect by email or in the application.

If you do not object within that period, the amended terms are deemed accepted. We will point out this consequence in the notification. If you object, we may terminate the contract with effect from the date the change takes effect.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory consumer protection provisions of your country of residence remain unaffected.

If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Berlin, Germany.

We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so. The European Commission provides a platform for online dispute resolution at http://ec.europa.eu/consumers/odr/.

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.

22.08.2026